We’re here to help.
Write to us any time. We read every message, and we answer, usually within a day or two.
I Got You
I forgot my code
On the lock screen, tap “Forgot your code?” and type your 12 recovery words. Then choose a new code. For safety, your decoy code is switched off and can be set again in Settings.
I have a new iPhone
On the new iPhone, open I Got You and choose “I already have a backup”. Pick your iCloud backup or your backup file, then type your 12 recovery words.
I lost my 12 recovery words
While you can still open the vault, go to Settings › Recovery key to see them again after typing your code. We can’t recover them for you, because we never have them.
How does the decoy work?
Your second code opens a separate, fake vault. Put a few everyday photos and something a little private in it, so it looks real. The decoy is part of Pro.
How do I cancel my subscription?
On your iPhone: Settings › your name › Subscriptions › I Got You. Cancel at least 24 hours before it renews. Your files stay yours either way.
I bought Pro but it isn’t showing
In the app, open Settings and tap “Restore purchase” while signed in with the same Apple Account you bought with.
No More Mess
I deleted a photo by mistake
Open Apple’s Photos app › Albums › Recently Deleted. Deleted photos stay there for 30 days and can be brought back.
Where do hidden photos go?
To Apple’s Hidden album in Photos or, if you chose it, into your I Got You vault. You can change this in Settings › Swipe up hides to.
Why did my storage go up less than the app says?
The number is what left your photo library. Your iPhone keeps deleted photos in Recently Deleted for 30 days; empty it to get the space now. With iCloud Photos on, some photos were already stored only in iCloud, so your iPhone may free up a little less right away.
What is free?
Swiping, keeping and hiding are always free, and your first 30 deletes are free. Pro adds unlimited deleting and Smart finds.
How do I cancel the yearly plan?
On your iPhone: Settings › your name › Subscriptions › No More Mess. Cancel at least 24 hours before it renews. Lifetime is a one-time purchase, with nothing to cancel.
I bought Pro but it isn’t showing
In the app, open Settings and tap “Restore purchase” while signed in with the same Apple Account you bought with.